List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Perform analysis of transactions | 1.1 Reconcile teller bankings to daily amounts recorded in statements, in accordance with organisational policy and procedures, and relevant legislative and compliance requirements 1.2 Identify and action presented cheques, other credit and other debits according to organisational policy and procedures, and charge general ledger entries appropriately 1.3 Rectify errors and discrepancies in timely manner, and action and follow up as appropriate all entries on daily bank statements |
2. Analyse corporate cheques outstanding | 2.1 Generate exceptions reports, and identify, investigate and action exceptions in timely manner 2.2 Identify and action stale cheques according to organisational policy and procedures |
3. Complete reconciliations | 3.1 Complete reconciliation in accurate and timely manner, with any imbalances identified and rectified 3.2 Undertake appropriate liaison with customers and bank personnel as necessary |
Evidence of the ability to:
verify and process cheques and debit and credit transactions accurately
thoroughly check transaction details and reconciliation reports, ensuring any errors are rectified in a timely manner
report any suspicious activity in accordance with organisational procedure
effectively complete bank account reconciliation processes, liaising with bank personnel if required.
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
To complete the unit requirements safely and effectively, the individual must:
describe the key steps for the teller or customer service operator in analysing transactions and reconciling the main bank account
identify the key requirements of relevant legislation impacting on banking processes
identify and categorise the range and type of government and non-government charges affecting bank accounts
define the term ‘stale cheque’.
Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the financial retail services field of work and include:
access to common office equipment, technology, software and consumables.
Assessors must satisfy NVR/AQTF assessor requirements.